RingCentral is buying cloud contact center provider Connect First to combine RingCentral’s inbound contact center technology with Connect First's technology for outbound and blended customer interactions.
Avaya is providing support to help partners ‘talk cloud’ with their customers, as well as help shifting from an up-front revenue model to a monthly recurring revenue model, the company's global director of channel strategy and programs tells CRN.
IT executives know that solving problems is part of the job. But what if the challenges just aren’t worth it? Spiceworks survey respondents identiﬁed these top 5 challenges with communication/ collaboration
Although the majority of businesses believe customer experience is key to their success, very few have a communications infrastructure that enables best-in-class customer interactions. Many enterprises today have on-premise, siloed point solutions for phone, video meetings, collaboration, and contact center. 8x8 changes this paradigm with X Series.